Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Company name, job title, industry, professional interests
• Project Information: Project requirements, budget range, timeline, technical specifications
• Communication Data: Messages, feedback, and other communications with us
• Account Information: Username, password, and account preferences (if you create an account)
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Information: Pages visited, time spent on pages, clicks, scrolling behavior
• Location Information: General geographic location based on IP address
• Referral Information: The website that referred you to our site
• Technical Information: Screen resolution, browser settings, installed plugins

1.3 Information from Third Parties

We may receive information about you from:

• Social Media Platforms: When you interact with our social media accounts
• Business Partners: Information shared through legitimate business partnerships
• Public Sources: Publicly available information for business development purposes
• Analytics Providers: Aggregated and anonymized data from third-party analytics services

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Providing and delivering our technology services and solutions
• Processing and fulfilling project requests and contracts
• Managing client accounts and project dashboards
• Providing customer support and technical assistance
• Conducting training sessions and educational programs

2.2 Communication

• Responding to inquiries and providing requested information
• Sending project updates, newsletters, and educational content
• Notifying you about service updates, security alerts, and policy changes
• Conducting surveys and collecting feedback

2.3 Business Operations

• Analyzing website usage to improve our services and user experience
• Conducting market research and business development activities
• Managing business relationships and partnerships
• Processing payments and managing billing
• Maintaining accurate business records

2.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, security threats, and illegal activities
• Enforcing our terms of service and other agreements
• Resolving disputes and legal proceedings

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and billing
• Email delivery and marketing automation
• Analytics and performance monitoring
• Customer support and communication tools
• Cloud storage and data backup services

These service providers are contractually bound to protect your information and use it only for the specified purposes.

3.2 Business Partners

With your consent, we may share information with business partners for:

• Joint marketing initiatives
• Collaborative projects and solutions
• Referral programs
• Educational partnerships and training programs

3.3 Legal Requirements

We may disclose information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes, court orders, or governmental requests
• Protect and defend our rights and property
• Protect the safety and security of our users and the public
• Investigate and prevent fraud or other illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• Encryption: Data transmission and storage using industry-standard encryption (TLS/SSL)
• Access Controls: Multi-factor authentication and role-based access restrictions
• Firewalls: Network security measures to prevent unauthorized access
• Regular Updates: Timely security patches and system updates
• Monitoring: Continuous monitoring for security threats and vulnerabilities

4.2 Organizational Safeguards

• Staff Training: Regular security awareness training for all team members
• Access Limitation: Information access limited to authorized personnel only
• Incident Response: Established procedures for handling security incidents
• Vendor Management: Security requirements for all third-party service providers

4.3 Data Backup and Recovery

• Regular, secure backups of all data
• Tested disaster recovery procedures
• Geographic distribution of backup storage
• Rapid recovery capabilities to minimize service disruption

Important Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

5.1 Retention Periods

• Contact Information: 3 years after last contact or interaction
• Project Data: 5 years after project completion for legal and business purposes
• Website Analytics: 2 years for usage analysis and improvement
• Marketing Communications: Until you unsubscribe or request deletion
• Legal Records: As required by applicable laws and regulations

5.2 Secure Deletion

When data is no longer needed, we securely delete it using industry-standard methods to ensure it cannot be recovered or reconstructed.

5.3 Extended Retention

We may retain information longer when:

• Required by law or regulation
• Necessary for legal proceedings or dispute resolution
• Needed for legitimate business interests (with appropriate safeguards)
• You have specifically consented to longer retention

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Portability

• Right to Access: Request copies of your personal information we hold
• Right to Portability: Receive your data in a structured, machine-readable format
• Information About Processing: Learn how and why we process your information

6.2 Correction and Updates

• Right to Rectification: Correct inaccurate or incomplete information
• Profile Updates: Update your contact and professional information
• Preference Management: Change communication preferences and settings

6.3 Deletion and Restriction

• Right to Erasure: Request deletion of your personal information
• Right to Restriction: Limit how we process your information
• Right to Object: Object to specific types of processing

6.4 Communication Preferences

• Unsubscribe: Opt out of marketing communications at any time
• Frequency Control: Adjust the frequency of communications
• Channel Selection: Choose preferred communication methods

6.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@axtrivex.com
• Contact Form: Use our website contact form
• Mail: Axtrivex Technologies, Privacy Department, Lagos, Nigeria

We will respond to your request within 30 days and may require verification of your identity.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and navigation
• Performance Cookies: Collect anonymous information about website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits across websites for advertising purposes

7.2 Third-Party Cookies

We may use third-party services that set cookies, including:

• Google Analytics: Website traffic and user behavior analysis
• Social Media Platforms: Social sharing and login functionality
• Marketing Tools: Email marketing and automation platforms

7.3 Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Industry opt-out tools for advertising cookies
• Website Settings: Cookie preference center on our website

Note: Disabling essential cookies may affect website functionality.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services.

8.1 Third-Party Links

We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8.2 Integrated Services

We use various third-party services, including:

• Payment Processors: Secure payment handling (Stripe, PayPal, etc.)
• Cloud Services: Data storage and processing (AWS, Google Cloud)
• Communication Tools: Email delivery and customer support
• Analytics Platforms: Website performance and user behavior analysis

8.3 Data Processing Agreements

All third-party service providers are required to:

• Maintain appropriate security measures
• Use data only for specified purposes
• Comply with applicable privacy laws
• Notify us of any security incidents

9. International Data Transfers

As a company serving clients across Africa and globally, we may transfer your information across borders.

9.1 Transfer Safeguards

When transferring data internationally, we ensure:

• Adequate Protection: Transfers only to countries with adequate privacy protections
• Contractual Safeguards: Standard contractual clauses for data protection
• Certification Programs: Transfers to entities with recognized privacy certifications
• Specific Consent: Your explicit consent when required

9.2 Data Localization

Where possible and required by local laws, we store data within the country or region where it was collected.

10. Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16.

10.1 Educational Programs

For our educational programs involving minors:

• We obtain appropriate parental or guardian consent
• We collect only information necessary for the educational purpose
• We implement additional safeguards for minors' data
• We allow parents/guardians to review and request deletion of their child's information

10.2 Accidental Collection

If we become aware that we have collected information from a child under 16 without proper consent, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

11.1 Notification of Changes

When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have provided your email address
• Post a notice on our website homepage
• For material changes, obtain your consent where required by law

11.2 Review and Acceptance

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: