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Frequently Asked Questions

Get quick answers to common questions about our services and processes

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General Questions

What services does Axtrivex Technologies offer?

We offer comprehensive technology solutions including:

  • Software Development: Custom web applications, mobile apps, and enterprise solutions
  • Training & Education: Professional development programs and digital literacy courses
  • Consultancy: Technology strategy, digital transformation, and project management
  • Grant Support: Application writing and project implementation for development initiatives

What makes Axtrivex different from other tech companies?

Our unique value proposition includes:

  • African Focus: Deep understanding of local challenges and market needs
  • Social Impact: Solutions aligned with UN SDGs and community development
  • Education First: Building capacity alongside delivering technology
  • Grant Ready: Proven track record in development project implementation

Which countries do you serve?

We primarily serve clients across Africa, with a focus on:

  • Nigeria (our home base)
  • Ghana, Kenya, South Africa
  • Other African countries through remote collaboration
  • International development organizations working in Africa

Services & Projects

How long does a typical software development project take?

Project timelines vary based on complexity and scope:

  • Simple websites: 2-4 weeks
  • Web applications: 6-12 weeks
  • Mobile apps: 8-16 weeks
  • Enterprise solutions: 3-6 months

We provide detailed project timelines during our consultation phase.

Do you provide ongoing support and maintenance?

Yes, we offer comprehensive post-launch support:

  • Technical Support: Bug fixes and troubleshooting
  • Updates & Maintenance: Security patches and feature updates
  • Training: User training and documentation
  • Monitoring: Performance monitoring and optimization

Support packages are tailored to your specific needs and budget.

Can you work with existing systems and platforms?

Absolutely! We specialize in integration and modernization:

  • API integrations with existing systems
  • Database migration and optimization
  • Legacy system modernization
  • Third-party platform integrations

Pricing & Process

How do you structure your pricing?

We offer flexible pricing models to suit different needs:

  • Fixed Price: For well-defined projects with clear scope
  • Hourly Rate: For consultancy and ongoing support
  • Monthly Retainer: For ongoing development and maintenance
  • Grant-Funded: Special rates for development projects

All quotes are customized based on project requirements and complexity.

What is your development process?

We follow an agile, collaborative approach:

  1. Discovery: Understanding your needs and goals
  2. Planning: Technical specifications and project roadmap
  3. Design: User experience and interface design
  4. Development: Iterative development with regular updates
  5. Testing: Comprehensive quality assurance
  6. Launch: Deployment and go-live support
  7. Support: Ongoing maintenance and optimization

Do you require upfront payment?

Our payment structure is designed to be fair and manageable:

  • Discovery Phase: 25% upfront to begin project
  • Development Milestones: 50% in staged payments
  • Final Delivery: 25% upon completion

For grant-funded projects, we can work with alternative payment schedules.

Training & Academy

What training programs do you offer?

Our comprehensive training portfolio includes:

  • Web Development: HTML, CSS, JavaScript, and modern frameworks
  • Mobile App Development: React Native and Flutter
  • Digital Literacy: Basic computer skills and internet safety
  • Entrepreneurship: Tech startup fundamentals
  • Project Management: Agile methodologies and tools

Are your training programs certified?

Yes, we provide recognized certification:

  • Axtrivex Technologies certificates for all completed programs
  • Industry-recognized certification preparation
  • Continuing education units (CEUs) where applicable
  • LinkedIn Learning integration for professional profiles

Can you provide corporate training for organizations?

Absolutely! We offer customized corporate training:

  • On-site and remote training options
  • Curriculum tailored to your organization's needs
  • Team-building and collaborative projects
  • Progress tracking and performance metrics

Technical & Support

What technologies do you work with?

We work with modern, industry-standard technologies:

  • Frontend: React, Vue.js, Angular, HTML5, CSS3, JavaScript
  • Backend: Node.js, Python, PHP, .NET
  • Mobile: React Native, Flutter
  • Databases: MySQL, PostgreSQL, MongoDB
  • Cloud: AWS, Google Cloud, Microsoft Azure

How do you ensure data security and privacy?

Security is our top priority:

  • GDPR and local data protection compliance
  • Encryption for data in transit and at rest
  • Regular security audits and penetration testing
  • Secure development practices and code reviews
  • Staff training on security best practices

What if I need help after my project is completed?

We provide comprehensive post-project support:

  • Free Support Period: 30 days of complimentary support
  • Documentation: Comprehensive user and technical documentation
  • Training: User training sessions and video tutorials
  • Ongoing Support: Flexible support packages available

Partnership & Collaboration

Do you work with international development organizations?

Yes, we actively collaborate with development organizations:

  • UN agencies and international NGOs
  • Bilateral development agencies
  • Educational institutions and research organizations
  • Grant-funded development projects

We understand the unique requirements and reporting standards for development work.

Can you help with grant applications and funding?

We offer comprehensive grant support services:

  • Grant opportunity identification and research
  • Proposal writing and technical documentation
  • Budget development and financial planning
  • Project implementation and reporting

Are you looking for partners or collaborators?

We're always open to strategic partnerships:

  • Technology Partners: Complementary service providers
  • Educational Partners: Schools, universities, and training institutions
  • Implementation Partners: Local organizations in different African countries
  • Funding Partners: Organizations with similar social impact goals

Contact us to discuss potential collaboration opportunities.

Getting Started

How do I get started with a project?

Getting started is simple:

  1. Contact Us: Reach out via email, phone, or our contact form
  2. Initial Consultation: Free 30-minute discussion about your needs
  3. Proposal: Detailed project proposal with timeline and pricing
  4. Agreement: Contract signing and project kickoff
  5. Discovery: In-depth requirements gathering and planning

Do you offer free consultations?

Yes! We offer free initial consultations to:

  • Understand your project requirements
  • Discuss potential solutions and approaches
  • Provide preliminary timeline and cost estimates
  • Answer any questions about our services

This helps ensure we're the right fit for your project before any commitment.

What information should I prepare for our first meeting?

To make our consultation most productive, please prepare:

  • Project Goals: What you want to achieve
  • Current Situation: Existing systems or challenges
  • Timeline: When you need the project completed
  • Budget Range: Approximate budget expectations
  • Success Metrics: How you'll measure project success

Still Have Questions?

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Axtrivex Technologies

Empowering Africa through innovative technology solutions, professional training, and sustainable development initiatives.

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Lagos, Nigeria

+234 (0) 123 456 7890

hello@axtrivex.com

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